If
your question is not answered in the FAQ below, please
consult the help file or email us at support@citsl.net and we will reply as soon as
possible (normally within 4 hours).
FAQ:
Q: The scanner appeared
to finish but not all documents were scanned - why?
Q: I have 5000 machines on my network, what license
do I need?
Q: I ran the scanner and
all of the machines have reported "Failed to
connect..." Why?
Q: The Scanner appears to
be hung - what is it doing?
Q: How long with the network
scan take?
Q: Is it possible to run
the scan automatically overnight?
Q: Where is the VNC password
kept?
Q: The database contains
sensitive information about my network, how should
I secure it?
Q: Which versions of VNC
does ShareRight work with?
Q: Does the ShareRight trial
version contain Spyware or Adware?
Q: The scanner appeared
to finish but not all documents were scanned - why?
A: ShareRight relies on a stable
network connection, any loss of connectivity will
cause the scanner to skip entire folders. This is
most likely where a workstation VPN connection is
used rather than a server and has been addressed
in the latest build, where network outages of up to 60 seconds
are handled automatically
Q: I have 5000 machines on my network, what license
do I need?
A: It
doesn't matter how many machines are on your network.
ShareRight is licensed according to number of documents
it holds in its' database. Therefore, if you do
not need to index documents (or less than 50,000),
a ShareRight Basic license is all you need.
Q: I ran the scanner
and all of the machines have reported "Failed
to connect..." Why?
A: You must be logged on under
a user account that has Administrative rights on
all of the workstations on your network (i.e. Domain
Administrator). If you run the scan under any other
account the connection will fail.
Q: The Scanner appears
to be hung - what is it doing?
A: The Scanner updates and
maintains the database periodically and may appear
unresponsive for short periods, particularly at
the beginning an end of the scan. For databases
containing a few thousand documents this will be
almost unnoticeable, however the process will take
longer as the database size increases and may require
several minutes at the beginning and end of the
scan on databases containing many millions of documents.
NOTE:
The scanner will hang indefinitely if it runs out
of disk space on the drive where the database resides!
Ensure you have plenty of space before beginning
the scan - you will need approximately 3Gb per million
documents if they all contain text, allow 1Gb per
million files if the scan depth is set to zero.
Q: How long with the
network scan take?
A: This will obviously depend on how many
machines are on your network and the number of documents
in folders specified for indexing. There are two
stages to a ShareRight scan:
Shared Folder
Discovery - For 50 machines or less this will
be just a few seconds, considerably longer
for larger networks - approximately 200
machines per hour. However, you can begin
to use ShareRight straight away, the scanner
runs independently in the background as
the machine list is gradually built.
Document Scanning - This depends on
the settings for document scanning. As a
rule of thumb, ShareRight can index approximately
1 Million documents per hour.
Q: Is it possible to
run the scan automatically overnight?
A: Yes. If required, the scan
process can be run as a scheduled task using the
command line "ENGINE" (i.e. "C:\Program
Files\ShareRight\ShareRight.exe ENGINE") to
perform the scan automatically. Remember that the
Scheduled Task MUST run under a user account
with Domain Administrator rights.
Q: Where is the VNC password
kept?
A:
The default VNC password is stored in the database,
encrypted with Blowfish.
Q: The database contains
sensitive information about my network, how should
I secure it?
A: By default, the database is stored in
the ShareRight application folder. You may change
this location in "Options" - for security
you should choose a location that only you and other
ShareRight users have read access to.
Q: Which versions of
VNC does ShareRight work with?
A: ShareRight has been tested
with versions 3.x and 4.x of VNC viewer. If you
have problems connecting using a specific version
of VNC please contact us and we will try to remedy
any incompatibilities.
Q: Does the ShareRight
trial version contain Spyware or Adware?
A: Absolutely not!
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